Why ask for compensation with a company instead of doing it yourself?

We often read about why people use the services of companies specializing in obtaining compensation and damages. This supposedly amounts to throwing money away, since anyone can request it themselves, obtain their own compensation, and share none of it. We even say the following post on our Facebook page from a person who has never been our customer: "I don't recommend paying companies 25% for your delayed flight!!! We communicated with Travel Servis for 4 months, hundreds of phone calls, emails, and nothing happened, only once we reported it to the media did a result come, and it is definitely worth it, fight it out on your own, hang in there, it is worth it". Paradoxically, this post actually describes the reason why...

Yes, anyone can request compensation. And quite honestly, we give all of them our full-throated encouragement! Nonetheless, it is a fact that only approx. 5 to 10% of customers actually enforce their claims. All the rest either give up, or the airline fends them off with the communication that this was an extraordinary circumstance. It is for this very reason, so that you can invest your time elsewhere, so that you don't have to spend months communicating with the airline, suffering hundreds of phone calls and emails... That's why we're here. For this reason we have a legal representative for you, for this reason we have purchased a flight database so that we know what happened where.

So to the question: "Why ask for compensation with a company instead of doing it yourself?"

The answer is: "Because compared to a 5 to 10% success rate for people on their own, we have a success rate of 95%"

ClaimCloud service is operated by SkyCloud s.r.o. This company was founded for the purpose of helping passengers in air travel obtain compensation from airlines for delayed flights, cancelled flights, missed connections, refused boarding, downgraded travel class, or problems with luggage (delayed, damaged, or lost luggage). The company is based in the Czech Republic. That way you know who stands behind the company and you always have somewhere to turn. Which is not the case for similar companies operating as a rule on the internet...

For maximum success we have purchased proprietary databases with detailed information about the actual progress of flights and a detailed summary of the situation at the airport. We have joined forces with legal capacities for the highest degree of success and the option of resolving any case before the courts if necessary. We have created a customer portal and processes to make things as easy and understandable as possible for our clients.

We currently offer the most advanced services on the market, dealing with flights all over the world. In the same way, we handle issues with luggage for any flight and with any airline. We are unafraid to face any air carrier anywhere in the world, if our client is in the right and supported by the given legislation. Our services are used both by individual travellers and by companies, in the Czech and Slovak Republics and beyond.

The idea for the ClaimCloud service came from personal experience with filing claims for a flight that did not take place in accordance with the conditions stated at the time tickets were purchased. The difficulty and time spent negotiating for compensation that followed, caused by the unwillingness of the air carrier to compensate what was an indisputable claim, led to the idea of founding a company and a service that would help similarly affected customers who paid for services that they ultimately did not receive at the desired quality.